Lead Broadband Technician

Who we are

Technuf, LLC is a Maryland based company providing leading-edge and proven technologies, industry vertical domain expertise and highly skilled and motivated professionals to achieve our customers’ mission critical business needs.

What we’re looking for

Technuf is seeking a skilled and experienced Lead Broadband Technician to work with Montgomery County.

Job Description

• Proactively maintaining communication channels with customers via phone, email, or face-to-face meetings.
• Perform residential installation of internet service and Wi-Fi connected devices.
• Connect customer devices in their homes/residences (desktop computers, laptops, tablets, mobile phones, smart TVs, etc.).
• Troubleshoot and fix residential internet service issues.
• Educate customers on how to operate the equipment and service after initial setup to ensure their long-term success with the service.
• Provision County owned WiFi routers/devices.
• Update TEBS documentation on work performed inside the residence.
• Create project documentation to include network drawings; photographs; white papers and as-builts.
• Test and replace uninterruptible power supplies (UPS) at County sites.
• Assist Network Operations Center (NOC) and Network Engineering staff as needed.
• Must be able to diagnose problems with: host network adapters, cabling, routers, switches, wireless access points, and Wi-Fi services.
• Basic understanding of IT and networking technologies and protocols.
• Low voltage cabling problems and related use of cable testers, cable trace/ID toners, and other tools.
• Gather related information as requested by NOC Manager and associates.
• Respond to electronic communications (email, SMS texts, phone calls) and maintain status information with NOC and associates as appropriate.
• Knowledge of basic power distribution and protection systems.
• Hands on experience with Network Management Systems a plus.
• Track, organize and optimize network infrastructure inventory.
• Procurement of network equipment.
• Contractor will report directly to Community Technology Manager.
• Contractor may work under the direction of Network Services staff as assigned.

Requirements

• Basic familiarity with software: Monday.com, Solarwinds, Microsoft Office, Service Now
• Installing, terminating and testing low voltage cabling (UTP, coax)
• Network technologies to include: TCP/IP, wireless technologies to include routers and access points.
• Troubleshooting customer wi-fi service and devices, confirming power to equipment, conducting performance and reachability tests.
• Customer Service and critical thinking skills.
• Coordinate daily schedules to prioritize workload.
• Installing, troubleshooting and maintaining Uninterruptable Power Supplies (UPS).
• Ability to lift 40 pounds.
• Excellent customer service and communications skills.
• Self-starter, ability to work independently and as part of a team.

Education

• Bachelor’s degree from an accredited college or university.

Interview

• Please note that both remote and in-person interviews may be required for this opportunity.

Location

• Primarily offsite at various residential housing sites in Montgomery County, MD. Hours to be worked: Monday – Friday, 8:30 a.m. – 5:00 p.m., Possible evening and weekend calls for service

Benefits

We offer a competitive pay and benefits package that includes generous paid-time-off including holidays, short-and-long-term disability; group health insurance including medical, dental and vision coverage, training and 401(k) retirement plan.

Technuf is an Equal Opportunity/Affirmative Action Employer. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.